maxistoto Privacy Policy
This page describes what we collect when you use maxistoto and how we keep that data protected. We at maxistoto are committed to transparency about our data practices, the third parties we work with, and your rights as a user of our platform.
Our maxistoto service processes personal information whenever you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, place a bet on Liga 1 football, join a live blackjack table, or withdraw winnings. We handle this data according to applicable privacy law and our own internal standards.
We understand that your privacy matters. This policy sets out exactly what information we collect, why we collect it, who has access to it, and what choices you have.
What we collect on maxistoto
We collect information in several categories. First, we collect account details: your name, email address, phone number, date of birth, and residential address. We ask for this when you register on maxistoto and verify your identity.
Second, we collect payment information. When you deposit using DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID, amount, timestamp, and payment method. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we log your account number and transfer reference. We do not store your full card details or wallet passwords—payment processors handle those securely.
Third, we collect activity data. Our maxistoto platform logs every bet you place on football, badminton, or MotoGP; every hand of blackjack, roulette, baccarat, or Dragon Tiger you join; every spin of Aviator, Sweet Bonanza, or Gates of Olympus; and every esports wager on Mobile Legends, Free Fire, or PUBG Mobile. We record your IP address, device type, browser version, and approximate location (city level, e.g. Jakarta, Surabaya, Bandung).
Fourth, we collect support communications. If you contact our customer support team, we keep records of your messages, our replies, and any documents you upload for account verification or withdrawal requests.
KYC and identity verification
We collect identity documents (passport, national ID, or driver's license) and proof of address (utility bill or bank statement) to comply with anti-money-laundering rules. These documents are encrypted and stored separately from your account profile.
How we use your data
We use your information for several purposes. We use account details and payment records to process your deposits and withdrawals, settle your bets, and maintain your maxistoto account. We use activity logs to detect fraud, prevent underage access, and comply with gaming regulations in supported jurisdictions.
We use your email and phone number to send you account notifications, withdrawal confirmations, and support responses. We may also send you service updates or policy changes, but we do not send marketing emails unless you opt in.
We use your approximate location (city level) to enforce jurisdiction restrictions. If our system detects access from a region where maxistoto services are not available, we may suspend your account or restrict certain features.
We use support communications to improve our customer service, train our team, and resolve disputes. We keep these records for at least two years.
Third-party processors and data sharing
We share your data with trusted third parties only when necessary. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to complete deposits and withdrawals. These processors have their own privacy policies and security standards.
Our hosting provider stores our maxistoto servers and databases. Your data may be stored in data centres outside Indonesia. We ensure these providers meet international security standards.
We may share anonymised activity data with game providers (for slots like Aviator or Sweet Bonanza) and live-dealer studios (for blackjack, roulette, baccarat, Dragon Tiger) to improve game performance and detect technical issues. This data does not include your name or account number.
We do not sell your personal information to advertisers or brokers. We do not share your data with unrelated third parties without your explicit consent, except where required by law (e.g. court orders or regulatory investigations).
Your rights and choices
You have the right to access, correct, or delete your personal data on maxistoto. You can request a copy of all information we hold about you by contacting our support team. You can update your account details (email, phone, address) directly in your account settings.
You have the right to withdraw consent for non-essential data use. For example, you can opt out of service update emails. However, we must retain account and payment data to settle your bets and comply with anti-money-laundering rules.
You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.
Contact maxistoto
If you have questions about this privacy policy or how we handle your data on maxistoto, contact our support team. We respond to data requests within 30 days. Our services are available only where local law permits.
This policy was last updated in 2024 and may change as our maxistoto platform evolves. We will notify you of material changes by email or by posting a notice on our website.